Refund policy

Last updated: [May 13, 2026]

At Nurex, we want you to be satisfied with your purchase. If you're not seeing the results you expected, we offer a 60-day money-back guarantee as described below.

1. 60-Day Money-Back Guarantee

If you are not satisfied with your Nurex Fungal Nail Removal Patches (or other Nurex products), you may request a refund within 60 days of the delivery date.

To be eligible:

  • Contact us within 60 days of the date your order was delivered
  • Provide your order number and the email address used at checkout
  • Product must be at least partially used / photos of usage may be requested to process satisfaction-guarantee claims

2. How to Request a Refund

Email support@trynurex.com with:

  • Your order number
  • The email address used for the purchase
  • A brief description of the issue

Our team will respond within 5 business days with next steps.

3. Processing Refunds

Once your refund request is approved:

  • Refunds are issued to the original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at support@trynurex.com within 3 days of delivery with your order number and a photo of the issue, and we will arrange a replacement or refund at no additional cost to you.

5. Non-Returnable Situations

We may decline a refund request if:

  • The request is made more than 60 days after delivery
  • There is evidence of fraud or misuse of the guarantee
  • [Insert any other exclusions specific to your business]

6. Order Cancellations

If you need to cancel or change an order, contact us at support@trynurex.com as soon as possible. We can only cancel orders that have not yet shipped.

7. Contact Us

Questions about a return or refund? Reach us at:

Nurex Burbank, CA Email: support@trynurex.com