FAQs
Product
What is Nurex and how does it work? Nurex Fungal Nail Removal Patches are an easy, at-home patch designed to target the look of discolored, damaged nails. Simply apply a patch to the affected nail and let it work — no filing, soaking, or mess required.
How do I use the patches? Clean and dry the affected nail, apply one patch directly to the nail, and leave it on as directed on the packaging. For best results, use consistently as part of your daily routine. Full instructions are included in every box.
How long until I see results? Nails grow slowly, so visible changes typically take several weeks of consistent use. Everyone's results vary depending on the severity of the nail and how consistently the patches are used.
Are the patches safe to use? Nurex patches are designed for external use on the nail only. If you have diabetes, poor circulation, a broken/infected nail, or any other medical condition, we recommend checking with your doctor or podiatrist before use. Discontinue use and consult a physician if you experience irritation.
Can I use Nurex alongside other treatments? If you're currently using a prescription treatment or seeing a podiatrist, check with them before combining treatments to make sure it's the right fit for your situation.
Orders & Shipping
Do you offer free shipping? Yes — every order ships free, with no minimum purchase required.
How long does shipping take? Orders are typically processed within 1–3 business days. Once shipped, delivery within the U.S. usually takes 5–10 business days. You'll receive a tracking link by email as soon as your order ships.
Do you ship internationally? Yes, we ship to select countries outside the U.S. International delivery times and any customs/import fees vary by destination and are the responsibility of the customer.
Why hasn't my tracking updated? Tracking numbers can take 24–48 hours to activate after your order ships. If it hasn't updated after a few days, email us at support@trynurex.com and we'll look into it right away.
Can I change or cancel my order after placing it? We start preparing orders quickly, so if you need to change your shipping address or cancel your order, email support@trynurex.com within 24 hours of ordering and we'll do our best to accommodate it. Once an order has shipped, we're unable to make changes.
Returns & Guarantee
What is your return policy? We offer a 60-day money-back guarantee. If you're not satisfied with your results, email support@trynurex.com within 60 days of delivery and we'll take care of it.
How do I start a return or refund? Email support@trynurex.com with your order number and the email address used at checkout. Our team will walk you through the next steps.
How long does a refund take once approved? Once approved, refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.
What if my order arrives damaged or incorrect? Email us within 60 days of delivery with your order number and a photo of the issue, and we'll send a replacement or issue a refund at no extra cost.
Contact
What's the best way to reach you? Email is the fastest way to reach our team — we respond within 24–48 business hours. Reach us anytime at support@trynurex.com.
Do you offer phone support? We currently offer support by email only, so we can give every customer's question the attention it deserves.