Privacy policy

Last updated: [May 13, 2026]

Nurex ("we," "us," or "our") operates the website trynurex.com (the "Site"). This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from the Site.

1. Information We Collect

Information you give us directly:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely by our payment processor; we do not store full card numbers)
  • Order history and customer service communications

Information collected automatically:

  • IP address, browser type, device information
  • Pages viewed, time spent on the Site, referring URLs
  • Cookies and similar tracking technologies

Information from third parties:

  • We use the Meta Pixel (Facebook/Instagram) to understand how you interact with our ads and the Site, and to show you relevant advertising on Meta platforms. Meta may combine this data with information it has independently collected. You can learn more about how Meta uses this data and manage your ad preferences at facebook.com/help/568137493302217.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and payment
  • Communicate with you about your order, account, or customer service requests
  • Send marketing emails or promotions (you can opt out at any time)
  • Improve our Site, products, and customer experience
  • Show you relevant ads on Meta and other platforms
  • Detect and prevent fraud
  • Comply with legal obligations

3. How We Share Your Information

We share information with:

  • Service providers who help us operate the business, such as our e-commerce platform (Shopify), payment processors, shipping carriers, and email service providers
  • Meta, via the Meta Pixel, for advertising and analytics purposes
  • Law enforcement or regulators when required by law
  • A buyer or successor, in the event of a merger, acquisition, or sale of assets

We do not sell your personal information for money.

4. Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, and support advertising (including the Meta Pixel). You can control cookies through your browser settings, though disabling cookies may affect Site functionality.

5. Your Rights (California Residents)

Because we are based in California, California residents have rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect and how it's used
  • Request deletion of your personal information
  • Opt out of the "sale" or "sharing" of personal information (including for targeted advertising, such as through the Meta Pixel)
  • Not be discriminated against for exercising these rights

To exercise any of these rights, contact us at support@trynurex.com.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Nurex Burbank, CA Email: support@trynurex.com